1) Introduction and contact details of the data controller

1.1 We are delighted that you are visiting our website and thank you for your interest. Below, we provide information on how we handle your personal data when you use our website. Personal data refers to any data that can be used to identify you personally.

1.2 The data controller for this website within the meaning of the General Data Protection Regulation (GDPR) is Crimsera Vision GmbH, Lademannbogen 10, 22339 Hamburg, Germany, Tel.: 040-61137056, Email:m.weidtler@crimseravision.com . The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

2) Data collection when visiting our website

2.1 When you use our website purely for information purposes – i.e. if you do not register or otherwise provide us with information – we only collect data that your browser transmits to the website server (so-called ‘server log files’). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

- The website you have visited

- Date and time of access

- Amount of data sent in bytes

- Source/link from which you accessed the page

- Browser used

- Operating system used

- IP address used (where applicable: in anonymised form)

Processing is carried out in accordance with Article 6(1)(f) of the GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be disclosed or used for any other purpose. However, we reserve the right to review the server log files retrospectively should there be concrete indications of unlawful use.

2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to the data controller), this website uses SSL or TLS encryption. You can recognise an encrypted connection by the string ‘https://’ and the padlock symbol in your browser address bar.

3) Hosting & Content Delivery Network

For the hosting of our website and the display of page content, we use a provider who delivers its services – either directly or through selected subcontractors – exclusively on servers within the European Union.

All data collected on our website is processed on these servers.

We have entered into a data processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.

4) Contact

4.1 WhatsApp Business

You have the option of contacting us via the WhatsApp messaging service provided by WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. For this purpose, we use the so-called ‘Business version’ of WhatsApp.

If you contact us via WhatsApp in connection with a specific transaction (for example, an order you have placed), we will store and use the mobile phone number you use on WhatsApp and – if provided – your first name and surname in accordance with Article 6(1)(b) of the GDPR to process and respond to your enquiry. On the same legal basis, we may ask you via WhatsApp to provide further data (order number, customer number, address or email address) so that we can link your enquiry to a specific transaction.

If you use our WhatsApp contact for general enquiries (such as regarding our range of services, availability or our website), we will store and use the mobile phone number you use on WhatsApp and – if provided – your first name and surname in accordance with Article 6(1)(f) of the GDPR, based on our legitimate interest in providing the requested information efficiently and promptly.

Your data will only ever be used to respond to your enquiry via WhatsApp. It will not be passed on to third parties.

Please note that WhatsApp Business gains access to the address book of the mobile device we use for this purpose and automatically transfers telephone numbers stored in the address book to a server operated by the parent company, Meta Platforms Inc., in the USA. To operate our WhatsApp Business account, we use a mobile device whose address book contains only the WhatsApp contact details of those users who have actually contacted us via WhatsApp.

This ensures that every person whose WhatsApp contact details are stored in our address book has already, upon first use of the app on on their device, by accepting the WhatsApp Terms of Service, to the transfer of their WhatsApp telephone number from the address books of their chat contacts in accordance with Article 6(1)(a) of the GDPR. The transfer of data relating to users who do not use WhatsApp and/or have not contacted us via WhatsApp is therefore excluded.

For information on the purpose and scope of data collection, as well as the further processing and use of the data by WhatsApp, and your rights in this regard and the settings available to protect your privacy, please refer to the WhatsApp’s privacy policy: https://www.whatsapp.com/legal/?eea=1#privacy-policy

We have entered into a data processing agreement with the provider, which protects the data of our website visitors and prohibits its disclosure to third parties.

As part of the processing described above, data may be transferred to servers operated by Meta Platforms Inc. in the USA.

For data transfers to the USA, the provider has adhered to the EU-US Data Privacy Framework, which, on the basis of an adequacy decision by the European Commission, ensures compliance with European data protection standards.

4.2 Personal data is collected when you contact us (e.g. via the contact form or by email). The data collected when using a contact form is specified on the relevant contact form. This data is stored and used exclusively for the purpose of responding to your enquiry or for establishing contact and the associated technical administration.

The legal basis for the processing of this data is our legitimate interest in responding to your enquiry in accordance with Article 6(1)(f) of the GDPR. If your enquiry is aimed at concluding a contract, the additional legal basis for processing is Article 6(1)(b) of the GDPR. Your data will be deleted once your enquiry has been fully processed. This is the case when it is clear from the circumstances that the matter in question has been conclusively resolved and provided that there are no statutory retention obligations to the contrary.

5) Use of customer data for direct marketing

Subscription to our email newsletter

If you subscribe to our email newsletter, we will send you regular updates on our offers. The only mandatory information required to receive the newsletter is your email address. Providing any further data is voluntary and is used to enable us to address you personally. We use the so-called double opt-in procedure to send the newsletter. This means that we will only send you an email newsletter once you have expressly confirmed that you consent to receiving the newsletter. We will then send you a confirmation email asking you to click on a link to confirm that you wish to receive the newsletter in future.

By clicking on the confirmation link, you give us your consent to the use of your personal data in accordance with Article 6(1)(a) of the GDPR. When you subscribe to the newsletter, we store your IP address as provided by your Internet Service Provider (ISP), as well as the date and time of your subscription, so that we can trace any potential misuse of your email address at a later date. The data we collect when you subscribe to the newsletter is used exclusively for the purpose of sending you promotional communications via the newsletter. You can unsubscribe from the newsletter at any time by clicking the link provided for this purpose in the newsletter or by sending a message to the data controller named at the beginning of this notice. Once you have unsubscribed, your email address will be deleted immediately from our newsletter distribution list, unless you have expressly consented to the continued use of your data or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this statement.

6) Web analytics services

Matomo

This website uses a web analytics service provided by the following provider: InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand, (‘Matomo’)

The service collects and stores pseudonymised visitor data, including information about the device used, such as the IP address and browser details. Pseudonymised usage profiles may be created and analysed from this data for the same purpose. Cookies may be used for this purpose. Cookies are small text files that are stored locally in the cache of the website visitor’s internet browser. Among other things, the cookies enable the internet browser to be recognised.

The pseudonymised information generated by the cookie is not used to personally identify visitors to this website and is not combined with personal data relating to the bearer of the pseudonym.

Where data is also transferred to the provider’s servers and the web analytics service has not been installed locally on our server, we have entered into a data processing agreement with the provider which ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.

All processing operations described above, in particular the setting of cookies to read information from the device used, will only be carried out if you have given us your explicit consent to do so in accordance with Article 6(1)(a) of the GDPR. Without this consent, Matomo will not be used during your visit to the site.

You may withdraw your consent at any time with future effect. To exercise your right to withdraw consent, please deactivate this service using the ‘Cookie Consent Tool’ provided on the website.

Data is only transferred to the provider if the service is not hosted on our own servers. In the case of self-hosting, no data collected via the service is transferred to the provider.

Where the service is not hosted on our own servers, we have entered into a data processing agreement with the provider which ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.

In this case, data transfers to New Zealand are governed by an adequacy decision issued by the European Commission, which certifies compliance with European data protection standards in international data transfers.

7) Website features

7.1 YouTube

This website uses plugins to display and play videos from the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data may also be transferred to: Google LLC, USA

When you visit a page on our website that contains such a plugin, your browser establishes a direct connection to the provider’s servers at the latest when the video is played, in order to load the content. In doing so, certain information, including your IP address, is transmitted to the provider.

If the playback of embedded videos is started via the plugin, the provider also uses cookies to collect information about user behaviour, compile playback statistics and prevent misuse.

If you are logged into a user account with the provider whilst visiting the site, your data will be directly linked to your account when you click on a video. If you do not wish your data to be linked to your account, you must log out before pressing the play button.

All the aforementioned processing activities, in particular the setting of cookies to read information from the device you are using, take place only if you have given us your explicit consent in accordance with Article 6(1)(a) of the GDPR. You may withdraw the consent you have given at any time with future effect by deactivating this service via the ‘Cookie Consent Tool’ provided on the website.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with European data protection standards on the basis of an adequacy decision by the European Commission.

7.2 Microsoft Teams

We use this provider to conduct online meetings, video conferences and/or webinars: Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA

The provider processes various types of data, with the scope of the data processed depending on what information you provide before or during your participation in an online meeting, video conference or webinar. Your data is processed as a participant in the communication and stored on the provider’s servers. This may include, in particular, your login details (name, email address, telephone number (optional) and password) and session data (topic, participant’s IP address, device information, description (optional)).

In addition, participants’ video and audio contributions, as well as text entered in chats, may be processed.

The legal basis for the processing of personal data required to fulfil a contract with you (this also applies to processing operations necessary to carry out precontractual measures) is Article 6(1)(b) of the GDPR. Where you have given us your consent to process your data, the processing is carried out on the basis of Article 6(1)(a) of the GDPR. You may withdraw any consent you have given at any time with effect for the future.

Furthermore, the legal basis for data processing when conducting online meetings, video conferences or webinars is our legitimate interest, in accordance with Article 6(1)(f) of the GDPR, in the effective conduct of the online meeting, webinar or video conference.

We have entered into a data processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.

For data transfers to the USA, the provider has adhered to the EU-US Data Privacy Framework, which, on the basis of an adequacy decision by the European Commission, ensures compliance with European data protection standards.

7.3 TeamViewer

We use the following provider to conduct online meetings, video conferences and/or webinars: TeamViewer Germany GmbH, Bahnhofsplatz 2, 73033 Göppingen, Germany

The provider processes various types of data, with the scope of the data processed depending on what information you provide before or during your participation in an online meeting, video conference or webinar. Your data is processed as a participant in the communication and stored on the provider’s servers. This may include, in particular, your login details (name, email address, telephone number (optional) and password) and session data (topic, participant’s IP address, device information, description (optional)).

In addition, participants’ video and audio contributions, as well as text entered in chats, may be processed.

The legal basis for the processing of personal data required to fulfil a contract with you (this also applies to processing operations necessary to carry out precontractual measures) is Article 6(1)(b) of the GDPR. Where you have given us your consent to process your data, the processing is carried out on the basis of Article 6(1)(a) of the GDPR. You may withdraw any consent you have given at any time with effect for the future.

Furthermore, the legal basis for data processing when conducting online meetings, video conferences or webinars is our legitimate interest, in accordance with Article 6(1)(f) of the GDPR, in the effective conduct of the online meeting, webinar or video conference.

We have entered into a data processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.

7.4 Zoom

We use the following provider to conduct online meetings, video conferences and/or webinars: Zoom Video Communications Inc., 55 Almaden Blvd, Suite 600, San Jose, CA 95113, USA

The provider processes various types of data, with the scope of the data processed depending on what information you provide before or during your participation in an online meeting, a video conference or a webinar. Your data is processed in your capacity as a participant in the communication and stored on the provider’s servers. This may include, in particular, your login details (name, email address, telephone number (optional) and password) and session data (topic, participant’s IP address, device information, description (optional)).

In addition, participants’ video and audio contributions, as well as text entered in chats, may be processed.

The legal basis for the processing of personal data required to fulfil a contract with you (this also applies to processing operations necessary to carry out precontractual measures) is Article 6(1)(b) of the GDPR. Where you have given us your consent to the processing of your data, the processing is carried out on the basis of Article 6(1)(a) of the GDPR. You may withdraw any consent you have given at any time with effect for the future.

Furthermore, the legal basis for data processing when conducting online meetings, video conferences or webinars is our legitimate interest, in accordance with Article 6(1)(f) of the GDPR, in the effective conduct of the online meeting, webinar or video conference.

We have entered into a data processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.

For data transfers to the USA, the provider has adhered to the EU-US Data Privacy Framework, which, on the basis of an adequacy decision by the European Commission, ensures compliance with European data protection standards.

8) Tools and Miscellaneous

Cookie Consent Tool

This website uses a so-called ‘Cookie Consent Tool’ to obtain valid user consent for cookies and cookie-based applications that require consent. The ‘Cookie Consent Tool’ is displayed to users when they visit the page in the form of an interactive user interface, on which consent for specific cookies and/or cookie-based applications can be granted by ticking the relevant boxes. Through the use of this tool, all cookies and services requiring consent are only loaded once the relevant user has given their consent by ticking the appropriate boxes. This ensures that such cookies are only set on the user’s device once consent has been given.

The tool sets technically necessary cookies to store your cookie preferences. Personal user data is not processed in this context.

However, if, in individual cases, the storage, assigning or logging cookie settings does result in the processing of personal data (such as the IP address), this is carried out in accordance with Article 6(1)(f) of the GDPR on the basis of our legitimate interest in legally compliant, user-specific and user-friendly consent management for cookies and, consequently, in the legally compliant design of our website.

A further legal basis for the processing is Article 6(1)(c) of the GDPR. As the data controller, we are subject to the legal obligation to make the use of technically non-essential cookies conditional upon the user’s consent.

Where necessary, we have entered into a data processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits prohibits unauthorised disclosure to third parties.

Further information on the operator and the settings options for the cookie consent tool can be found directly in the relevant user interface on our website.

9) Rights of the data subject

9.1 Under applicable data protection law, you are granted the following data subject rights (rights of access and intervention) vis-à-vis the data controller with regard to the processing of your personal data; please refer to the legal basis cited for the respective conditions for exercising these rights:

- Right of access pursuant to Article 15 of the GDPR;

- Right to rectification pursuant to Article 16 of the GDPR;

- Right to erasure pursuant to Article 17 of the GDPR;

- Right to restriction of processing pursuant to Article 18 of the GDPR;

- Right to be informed pursuant to Article 19 of the GDPR;

- Right to data portability under Article 20 of the GDPR;

- Right to withdraw consent pursuant to Article 7(3) of the GDPR;

- Right to lodge a complaint under Article 77 of the GDPR.

9.2 RIGHT TO OBJECT

IF, AS PART OF A BALANCING OF INTERESTS, WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO SUCH PROCESSING WITH EFFECT FOR THE FUTURE ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA IN QUESTION. WE RESERVE THE RIGHT TO CONTINUE PROCESSING, HOWEVER, IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING IS NECESSARY FOR THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

IF WE PROCESS YOUR PERSONAL DATA FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH MARKETING. YOU MAY EXERCISE THIS RIGHT AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE RELEVANT DATA FOR DIRECT MARKETING PURPOSES.

10) Retention period for personal data

The duration for which personal data is stored is determined by the relevant legal basis, the purpose of processing and – where applicable – additionally by the relevant statutory retention periods (e.g. retention periods under commercial and tax law).

Where personal data is processed on the basis of explicit consent in accordance with Article 6(1)(a) of the GDPR, the data in question will be retained until you withdraw your consent.

Where statutory retention periods apply to data processed in the context of contractual or quasi-contractual obligations on the basis of Article 6(1)(b) of the GDPR, such data will be routinely deleted upon expiry of the retention periods, provided that it is no longer required for the performance of a contract or for entering into a contract and/or we no longer have a legitimate interest in continuing to store it.

Where personal data is processed on the basis of Article 6(1)(f) of the GDPR, this data will be stored until you exercise your right to object under Article 21(1) of the GDPR, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to establish, exercise or defend legal claims.

Where personal data is processed for the purposes of direct marketing on the basis of Article 6(1)(f) of the GDPR, this data will be stored until you exercise your right to object under Article 21(2) of the GDPR.

Unless otherwise specified in the other information contained in this statement regarding specific processing situations, stored personal data will otherwise be erased when it is no longer necessary for the purposes for which it was collected or otherwise processed.